What To Expect

Current Prices

55 minutes – $190 CAD
40 min – $145 CAD
25 min – $95 CAD

Prices as of August 1st 2024

55 minutes – $200 CAD
40 min – $155 CAD
25 min – $105 CAD

Frequently Asked Questions

How does booking appointments work?

Appointments are booked online. Due to the sole provider nature of this physiotherapy practice, there is no receptionist. Although email and phone messages are responded to, the fastest way to book is through the At Ease Jane App.

At Ease Physio cancellation and no show policy

Your appointment time is reserved exclusively for you. At Ease Physio requires 24 hours notice to cancel or reschedule your appointment. This allows another person to book your time. Up to 24 hours before your appointment you can cancel or reschedule on Jane app. Within 24 hours of the appointment contact Susannah directly at 236 838 5252 or info@ateasephysio.ca. Social media or other online accounts are not checked regularly and will not be accepted as means of cancelling or rescheduling appointments.

Cancellations received with less than 24 hours notice will be billed for half the cost of the appointment the first time, and the full cost of the appointment thereafter. No shows will be billed for the full appointment. Thank you for your consideration and understanding.

How many appointments should I book?

Your first visit will be 60 minutes. It is also recommended to book 2-3 follow-up appointments 2-3 weeks apart to ensure you get your preferred appointment times. You can choose the length of your follow-ups, and recommendations for follow-up length can be given at your first visit.

What type of physiotherapy services will my appointment include?

At your appointment, your treatment plan will be customized to you, including the range of services you will benefit from most and those you prefer. If you have found a specific treatment helpful in the past, please let us know!

Does At Ease Physio offer a free consultation?

Yes, a complimentary 10-minute phone or video consultation can be booked in Jane App. This consultation allows you to speak with Susannah, discuss your goals, and learn more about the treatment approach.

Does At Ease Physio direct bill extended health benefits?

Yes, At Ease offers direct billing for multiple different providers:

  • Pacific Blue Cross
  • Canada Life
  • Manulife
  • Claimsecure
  • iA Financial Group
  • Desjardins Insurance
  • Johnston group
  • Equitable Life of Canada
  • Beneva
  • Alberta BlueCross
  • BPA
  • Canadian Construction Workers Union
  • Chambers of Commerce Group Insurance Plan
  • CINUP
  • Cowan
  • DATownley
  • First Canadian Insurance Corporation
  • Greenshield
  • GMS
  • Group Health Benefit Solutions
  • Group Source
  • Manion
  • Maximum Benefit
  • People Corporation
  • RWAM
  • Simply Benefits
  • Union Benefits

Inquire at info@ateasephysio.ca to find out if your provider can be directly billed. Sunlife is not able to be direct billed.

Note that some extended health benefits require a doctor’s referral to physiotherapy before accessing services.

Does At Ease direct bill to ICBC?

At this time ICBC direct billing is not offered, however a receipt is provided that can be submitted to ICBC for reimbursement. Note that 25 physiotherapy sessions are pre-authorized for ICBC customers within the first 12 weeks from their accident date. ICBC reports are completed for at the hourly rate of $190. Most are completed in 30-45 minutes. It is important to note that ICBC does not cover no-shows or late cancellations – these charges are the responsibility of the patient.

Does At Ease accept Worksafe BC coverage?

Yes, however, no direct billing is possible. Approval from your adjuster may be needed and if approved a receipt is provided for services that will be submitted to WSBC for reimbursement. Speak to your adjuster directly for the current treatment coverage rates.

Will At Ease work together with my other providers?

At Ease, Physiotherapy collaborates with many other local healthcare providers, including doctors, naturopaths, neuro optometrists, physiotherapists, massage therapists, and more! In complex cases, a team approach is required. Please request communication with the desired providers at your appointment.

How does a fellow healthcare provider refer a patient to At Ease?

Please share the booking link or have the patient reach out directly for a 10-minute consultation. 

What is the policy on COVID-19, masks and other respiratory illnesses?

At Ease Physio does not require a mask to be worn at the appointment. Masking is now optional.

Because of physiotherapy’s up-close nature, Susannah may wear a surgical mask during your appointment. An air filter will be running in the treatment room at all times. If you are unwell and have a productive cough, fever and lethargy, reschedule your appointment for another day. Your body will respond much better to physiotherapy treatment when feeling well.

There is no charge for cancellations in under 24 hours due to illness, but notice of cancellation must be received before the appointment time to avoid a no-show fee.

What should I wear to my appointment?

It is recommended to wear comfortable clothing you can move in. Tight jeans, belts, underwire bras, belts are not recommended.