First visit & fees
What to book, what it costs, and how to prepare.
Physiotherapy fees & follow-ups
Your first visit is an assessment; you do not need to choose a treatment technique. Your practitioner can help you choose follow-ups. Confirm the appointment length and fee shown in Jane before booking.
- 60-minute appointment Includes 55 minutes of direct assessment and treatment, plus 5 minutes of care planning, charting, and related research.
- $200 per appointment
- 45-minute appointment Extended follow-up: 40 minutes of direct care, plus 5 minutes of care planning, charting, and related research.
- $155 per appointment
- 30-minute appointment Focused follow-up: 25 minutes of direct care, plus 5 minutes of care planning, charting, and related research.
- $105 per appointment
These are standard physiotherapy appointment lengths and fees. ICBC, kinesiology, and other appointment formats have their own booking and coverage arrangements. Contact us before booking if you are unsure.
Insurance & direct billing
We offer direct billing for extended health benefits and ICBC. Direct billing does not guarantee payment: confirm your eligibility, limits, and any referral requirements with your insurer.
WorkSafeBC uses a separate reimbursement process. Read the WorkSafeBC information before your visit.
Have a billing question? Email info@ateasephysio.ca.
Before your visit
It is recommended to wear loose comfortable clothing you can move in and move to the side for treatment of the area. For hands on treatments you can undress to your comfort level at the appointment and appropriate draping is provided to keep you covered. Tight jeans, belts, underwire bras, belts are not recommended as these can place their own tensions on the body and can interfere with assessment and treatment.
Find our address, parking, and entrance photos on Contact & directions. Please contact us before your visit to discuss access needs or concerns about the clinic dogs.
Cancel or reschedule
Your appointment time is reserved exclusively for you. At Ease Physio requires 24 hours notice to cancel or reschedule your appointment. This allows another person to book your time. Up to 24 hours before your appointment you can cancel or reschedule on Jane app. Within 24 hours of the appointment contact the clinic directly by phone or text at +1 604 923 8323 or by emailing info@ateasephysio.ca. Social media or other online accounts are not checked regularly and will not be accepted as means of cancelling or rescheduling appointments. Cancellations received with less than 24 hours notice will be billed for half the cost of the appointment the first time, and the full cost of the appointment thereafter. No shows will be billed for the full appointment. Thank you for your consideration and understanding.
Manage your appointment in Jane (new tab) or call +1 604 923 8323.
Other questions
How does booking appointments work?
Appointments are booked online, over the phone or in person.
How many appointments should I book?
Start with an initial physiotherapy assessment. Your practitioner can recommend the length and timing of follow-up appointments based on your needs.
What type of physiotherapy services will my appointment include?
At your appointment, your treatment plan will be customized to you, including the range of services you will benefit from most and those you prefer. If you have found a specific treatment helpful in the past, please let us know!
Does At Ease Physio direct bill extended health benefits?
Yes, At Ease offers direct billing for multiple different providers: Pacific Blue Cross, Canada Life, Manulife, Sunlife, Greenshield, Desjardins Insurance, Beneva, iA Financial Group, Equitable Life of Canada, Alberta BlueCross, Claimsecure, Group Health Benefit Solutions, Johnston group, Simply Benefits, People Corporation, GMS, Chambers of Commerce Group Insurance Plan, Group Source, Manion, Cowan, Maximum Benefit, BPA, RWAM, First Canadian Insurance Corporation, Canadian Construction Workers Union, CINUP, DATownley, Union Benefits. Inquire at info@ateasephysio.ca to find out if your provider can be directly billed. Note that some extended health benefits require a doctor's referral to physiotherapy before accessing services.
Does At Ease direct bill to ICBC?
Yes, ICBC direct billing is offered. Note that 25 physiotherapy sessions are pre-authorized by ICBC customers within the first 12 weeks from their accident date if physiotherapy is recommended by a doctor. All ICBC reports are completed at the hourly rate of $200. Most are completed in 30-45 minutes. It is important to note that ICBC does not cover no-shows or late cancellations – these charges are the responsibility of the patient.
Does At Ease accept Worksafe BC coverage?
Yes, however, no direct billing is available at this time. Approval from your adjuster may be needed and if approved a receipt is provided for services that will be submitted to WSBC for reimbursement. Speak to your adjuster directly for the current treatment coverage rates.
Will At Ease work together with my other providers?
At Ease Physiotherapy collaborates with many other local healthcare providers, including doctors, naturopaths, neuro optometrists, physiotherapists, massage therapists and more! In complex cases, a team approach is required. Please request communication with the desired providers at your appointment.
How does a fellow healthcare provider refer a patient to At Ease?
Please share the booking link or have the patient reach out directly for a consultation.
What is the policy on COVID-19, masks and other respiratory illnesses?
Wearing a mask is optional of your appointment. Because of physiotherapy's up-close nature, our team may wear a mask during your appointment. An air filter will be running in the treatment room at all times. If you are unwell and have a productive cough, fever and lethargy, reschedule your appointment for another day. Your body will respond much better to treatment when feeling well. There is no charge for cancellations in under 24 hours due to illness, but notice of cancellation must be received before the appointment start time to avoid a no-show fee.
Still unsure? Ask our team before booking.