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ICBC Physiotherapy with Direct Billing

Injured in a car accident? ICBC pre-approves 25 physiotherapy sessions, and we bill ICBC directly - no upfront costs, no paperwork stress.

Your ICBC Claim Covers Physiotherapy

If you have been injured in a motor vehicle accident in BC, ICBC pre-authorizes 25 physiotherapy sessions within the first 12 weeks of your accident date. You do not need to wait for your claim to settle to start treatment.

We bill ICBC directly, so there are no upfront costs for your pre-approved sessions. To get started, simply bring your claim number and accident date to your first visit, or include them when you book online.

Your first appointment is a 55-minute assessment covering your injuries, symptoms, and recovery goals, followed by hands-on treatment and a personalized plan. See our patient information page for details on what to expect.

Common Car Accident Injuries We Treat

Motor vehicle accidents cause a predictable set of injuries - and all of them respond well to early, targeted physiotherapy.

Whiplash & Neck Pain

The most common car accident injury - neck pain, stiffness, and headaches from rapid acceleration forces.

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Concussion

A concussion can occur without hitting your head. Dizziness, brain fog, and light sensitivity are treatable.

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Back Pain

Seat belt forces and bracing during impact commonly strain the low back and mid-back.

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Headaches & Migraines

Post-accident headaches often stem from the neck and respond well to targeted physiotherapy.

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Dizziness & Vertigo

Vestibular injuries from car accidents cause dizziness and imbalance - our clinic specializes in treating them.

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Shoulder Pain

Bracing against the steering wheel frequently injures the shoulder and rotator cuff.

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WorkSafeBC Patients

We welcome patients recovering from workplace injuries. WorkSafeBC does not offer direct billing at this time - approval from your adjuster may be needed, and once approved we provide a receipt for each session that you submit to WorkSafeBC for reimbursement.

Speak with your adjuster about current treatment coverage rates before your first visit, and contact us if you have questions about the process.

ICBC & WorkSafeBC FAQs

Does At Ease direct bill to ICBC?
Yes, ICBC direct billing is offered. Note that 25 physiotherapy sessions are pre-authorized by ICBC customers within the first 12 weeks from their accident date if physiotherapy is recommended by a doctor. All ICBC reports are completed at the hourly rate of $200. Most are completed in 30-45 minutes. It is important to note that ICBC does not cover no-shows or late cancellations – these charges are the responsibility of the patient.
What should I bring to my first ICBC appointment?
Bring your ICBC claim number and the date of your accident. That is all we need to set up direct billing - there are no upfront costs for your pre-approved sessions. If you have extended health benefits, bring that information too in case it is needed later in your recovery.
How soon after my car accident should I start physiotherapy?
Sooner is generally better. Your 25 pre-approved sessions apply within the first 12 weeks from your accident date, and early treatment of whiplash, concussion, and soft tissue injuries is associated with better outcomes. Even if your symptoms feel minor at first, an early assessment establishes a baseline and catches problems before they become chronic.
What if I need more than 25 physiotherapy sessions?
If your recovery requires treatment beyond the pre-approved sessions or past the 12-week window, additional visits need approval from your ICBC claim specialist. We prepare the required reports and treatment plans to support that request and coordinate directly with ICBC on your behalf.
Does At Ease accept Worksafe BC coverage?
Yes, however, no direct billing is available at this time. Approval from your adjuster may be needed and if approved a receipt is provided for services that will be submitted to WSBC for reimbursement. Speak to your adjuster directly for the current treatment coverage rates.

Start Your Recovery Today

Don't wait for your injuries to become chronic. Book your ICBC physiotherapy assessment online or call us at +1 604 923 8323 - we'll handle the billing.

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